Police Report - Fraud Alert

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Action Fraud

Phishing Alert

Watch out for fake Netflix emails offering refunds.

There has been an increase in reports about fake Netflix emails claiming that there's been an issue with youor account or that your account has been suspended. The email states that you need to "update" your account details in order to resolve the problem. The link in the emails leads to genuine-looking Netflix phishing websites designed to steal your username and password, as well as payment details

Always question unsolicited requests for your personal or financial information in case it's a scam. Never automatically click on a link in an unexpected email or text.

Police Report - Fraud Alert

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Action Fraud

Phishing Alert

Watch out for fake Argos texts offering refunds.

These fake text n1e sages purport to be from Argos and claim that you are owed a refund. The link in the message leads to phishing website designed to steal your personal information, as well as payment details.

Always question unsolicited requests for your personal or financial information in case it's a scam. Never automatically click on a link in an unexpected email or text.

Police Report - Fraud Alert

Phishing Alert

Watch out for fake texts about your EE bill.

These fake text messages purport to be from EE ad claim that you haven't paid your bill. The link in the message leads to a phishing website designed to steal your EE account login details, as well as personal and financial information. Don't be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link or attachment in an unexpected email or text.

EE LogoThese fake messages purport to be from EE and claim that you haven't paid a bill. The link in the message leads to a phishing website designed to steal your EE account login details, as well as personal & financial information.

Don't be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link or attachment in an unexpected email or text.

 

 

The National Fraud Intelligence Bureau has identified an increasing number of reports submitted to Action Fraud from the public concerning courier fraud.

Fraudsters are contacting victims by telephone and purporting to be a police officer or bank official. To substantiate this claim, the caller might be able to confirm some easily obtainable basic details about the victim such as their full name and address. They may also offer a telephone number for the victim to call to check that they are genuine; this number is not genuine and simply redirects to the fraudster who pretends to be a different person. After some trust has been established, the fraudster will then, for example, suggest;

  • Some money has been removed from a victim?s bank account and staff at their local bank branch are responsible.
  • Suspects have already been arrested but the ?police? need money for evidence.
  • A business such as a jewellers or currency exchange is operating fraudulently and they require assistance to help secure evidence.

Victims are then asked to cooperate in an investigation by attending their bank and withdrawing money, withdrawing foreign currency from an exchange or purchasing an expensive item to hand over to a courier for examination who will also be a fraudster. Again, to reassure the victim, a safe word might be communicated to the victim so the courier appears genuine.

At the time of handover, unsuspecting victims are promised the money they?ve handed over or spent will be reimbursed but in reality there is no further contact and the money is never seen again.

Shop owners urged to be vigilant following spate of counterfeit note incidents

Wiltshire Police are currently investigating a number of incidents in which counterfeit notes have been used in shops across the county.

Incidents have been reported at various shops and businesses, including the Sue Ryder charity shop in Royal Wootton Bassett High Street, BP Service Station in Swindon Road, Royal Wootton Bassett and Nurdens Garden Centre in Crudwell Road, Malmesbury.

Sergeant Louis McCoy, of the Wiltshire North Community Policing Team, said: ?Predominantly, the offenders are young men, aged between 19 and 25 and our enquiries are ongoing to try and identify those responsible.

?On all occasions, large denomination notes are used to buy low value items. The notes are of good quality with some even passing the pen test carried out by shop workers, only to then be rejected by the banks further down the process.

?We are following several lines of enquiry in order to identify those involved and our local Community Policing Team officers have been out engaging with local shops and businesses to help reduce their risk of falling victim to this type of crime. We continue to encourage shop owners to be extra vigilant and to report any incidents to police on 101, or 999 if a crime is in progress.?

Information Recieved From Katie Bond (Police, Media Officer, Wiltshire)

FIFA World Cup 2018 Ticket Alert

The 2018 FIFA World Cup will take place from 14th June ? 15th July 2018. The worldwide demand for match tickets is expected to be significant. Action Fraud have been alerted to several websites which are offering World Cup Tickets for sale, some at highly inflated prices. A FIFA spokesperson said: ?FIFA regards the illicit sale and distribution of tickets as a very serious issue and it has been reminding all football fans that FIFA.com/tickets is the only official and legitimate website on which to buy 2018 FIFA World Cup tickets.? ?FIFA has received various complaints and enquiries by customers of non-authorised ticket sales platforms, and has consistently confirmed that these companies cannot guarantee access to the stadiums as the respective tickets may be cancelled. Insofar customers are at risk of investing a high amount of money (also for travelling and accommodation) without having the certainty to actually be able to attend the matches.?

FIFA have also warned that ?any tickets obtained from any other source, such as ticket brokers, internet auctions or unofficial ticket exchange platforms, will be automatically rendered void and invalid?.

Action Fraud received over six hundred reports and intelligence submissions in relation to the previous World Cup so it?s vital that football fans exercise caution when considering a purchase or making a transaction.

Protect yourself:

  • Don?t take the risk. Tickets for the World Cup 2018 can only be purchased directly from FIFA. For more information, please visit www.FIFA.com/tickets.
  • A FAN ID is required for fans to be able to enter the 2018 FIFA World Cup stadiums. Exercise caution if using a third party to obtain your FAN ID for you. You may be charged inflated costs for the service and your personal details may be compromised. For more information, please visit www.fan-id.ru.
  • Visit the Take Five website for the latest guidance on how to avoid becoming a victim of fraud.
  • For useful advice and information on the World Cup please visit the Government Guidance Pages; https://www.gov.uk/guidance/be-on-the-ball-world-cup-2018

Magazine Advertisment Debt Alert

Victims receive a telephone call from someone purporting to be a bailiff enforcing a court judgement, attempting to recover funds for a non-existent debt. The fraudsters state the debt originates from the victim not paying a magazine advertisement subscription.

A variety of magazine names and publishers are being used by the fraudsters, who also commonly use the names of certified Bailiff Enforcement Agents such "Scott Davis", "Stephen King" and "Mark Taylor". These are names of certified Bailiff Enforcement Agents employed by debt enforcement companies.

The fraudsters request that the debt be repaid by bank transfer. If the victim refuses, they threaten to visit the victim?s home or place of work to recover the debt that is owed.

Once the money has been transferred, victims are not provided with receipt details of the payment or contact details. Later when victims make enquiries, they?ll discover that the debt did not exist, and often that no advertisement was placed.

This type of fraud is nationwide. Since 2017, there have been 52 Action Fraud Reports relating to this fraud. From the reports received, there are a range of different businesses and individuals being targeted.

Protection Advice

  • Listen to your instinct: just because someone knows your basic details, such as your name and address, it doesn't mean they are genuine.
  • Stay in control: always question cold callers: always contact the companies directly using a known email or phone number.
  • Don't be rushed or pressured into making a decision: a legitimate company will be prepared to wait whilst you verify information.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

Visit Take Five (takefive-stopfraud.org.uk/advice/) and Cyber Aware (cyberaware.gov.uk) for more information about how to protect yourself online.

Information Recieved From Action Fraud (Action Fraud, Administrator, National)


Online Marketplace Fraud Advice For Sellers

Action Fraud has received several reports indicating that sellers of items on online marketplace websites are falling victim to fraud by bogus buyers. Typically, the bogus buyers contact the seller wanting to purchase the item for sale and advise they will be sending the requested amount via PayPal or other electronic payment method. The seller then receives a fake, but official looking email stating they have been paid more than the asking price and to send the difference back to the buyer's bank account. In reality, no money has ever been sent to the seller; the bogus buyer has spoofed an email and purported to be an online payment company. All contact is then severed with the seller.

It is important to remember that selling anything could make you a target to these fraudsters however the NFIB has identified that those offering sofas, large furniture and homeware are particularly vulnerable.

Protection Advice

  • Don't assume an email or phone call is authentic. Remember criminals can imitate any email address. Stay in control. Always use a trusted payment method online, such as Paypal, and have the confidence to refuse unusual requests for payment like bank transfers.
  • Don't be rushed or pressured into making a decision. Always verify that you have received payment from the buyer before completing a sale.
  • Listen to your instincts. Criminals will try and make unusual behaviour, like overpaying, seem like a genuine mistake.

Visit Take Five (takefive-stopfraud.org.uk/advice/) and Cyber Aware (cyberaware.gov.uk) for more information about how to protect yourself online.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

Information Recieved From Action Fraud (Action Fraud, Administrator, National)


False claims of Telephone Preference Service:

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a 'Telephone Preference Service' - an enhanced call-barring service, which includes barring international call centres.

The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim's direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.

  • There is only one Telephone Preference Service (TPS). The TPS is the only official UK 'do-not-call' register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service at http://www.tpsonline.org.uk.
  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

Information Recieved From Action Fraud (Action Fraud, Administrator, National)

Payment Diversion Fraud

The purpose of this alert is to provide knowledge and prevention advice to farmers in order to protect themselves from falling victim to 'Payment Diversion Fraud'. CAP (Common Agricultural Policy) payments are expected to be paid to farmers in December 2017. Information on last year's payments are easily obtained via the government website allowing fraudsters to know when and how much potential targets will receive.

Fraudsters who purport to be a trusted senior colleague or established customer may request that you change their direct debit, standing order or amend a bank transfer so that the payment can be diverted to a bank account which is in control of the fraudster. Fraudsters will often make the request under the pretence of a highly sensitive or urgent transaction.

Contact is made via phone, letter but most commonly via email (personal or work address) used by the organisation or employee (which has either been spoofed or hacked). The fraudster then provides bank account details into which the monies should be paid.

PROTECTION AND PREVENTION ADVICE:

  • Ensure all staff, not just finance teams are aware of this fraud.
  • Always verify email payment changes to financial agreements with the organisation directly using established contact details you have on file. If called ask the caller to give you a main switchboard number for you to be routed back to them. Alternatively, hang up and call them back using established contact details you have on file.
  • Have a system in place which allows staff to properly verify contact from their CEO or senior members of staff; for example having two points of contact so that the staff can check that the instruction which they have received from their CEO is legitimate.
  • Always review requests to change 'one off' payment requests. Check for inconsistencies or grammatical errors, such as a misspelt company name or a slightly different email address. Ensure computer systems are secure and that antivirus software is up to date.


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